Effective Date: 01/10/2024
The Community of Chloraka is committed to protecting the privacy and security of our residents’ personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, both online and offline.
1. Data We Collect
- Personal Identification Information: Name, ID number, address, telephone number, and email.
- Billing and Payment Data: Information related to payments, billing records, and financial statements.
- Service Usage Data: Details of your interactions with our community services, such as water supply and waste collection.
- Technical Data: When accessing our website, we may collect information such as IP address, browser type, and usage statistics.
2. How We Collect Your Data
- Direct Interactions: Data you provide through forms, applications, and during in-person services at our offices.
- Automated Interactions: Data collected through our website via cookies, analytics tools, and security systems.
- Third-Party Sources: Data from public records or other governmental bodies for verification or service provision purposes.
3. How We Use Your Data
- Service Provision: To manage your requests for community services, including water supply, waste collection, tax assessments, and maintenance.
- Communication: To inform you of essential updates, scheduled maintenance, and announcements related to community services.
- Billing and Collections: To process payments, issue invoices, and manage billing accounts.
- Legal Compliance: To adhere to Cyprus and EU legal obligations regarding public administration and data protection.
4. Data Sharing
- Authorized Personnel: Access is limited to designated employees and contractors who require it to perform specific community services.
- Third-Party Service Providers: We may engage service providers for billing, technical support, or maintenance. These providers are obligated to protect your data and comply with GDPR.
- Legal Compliance: We may disclose information if required by law or if we believe it is necessary to protect our rights or comply with judicial processes.
5. Your Data Rights
Under the General Data Protection Regulation (GDPR), you have specific rights concerning your personal data:
- Access: Request access to your data and obtain a copy.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request the deletion of data where it is no longer needed or if you withdraw consent.
- Restriction: Limit the processing of your data in certain circumstances.
- Portability: Request a copy of your data in a machine-readable format.
- Objection: Object to data processing in specific situations, including direct marketing.
For any of the above requests, please contact us at [insert email address] or visit our offices. We may need to verify your identity before fulfilling your request.
6. Data Security
We implement security measures to safeguard your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, access controls, and secure storage.
7. Retention of Data
Your personal data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.
8. Cookies and Online Tracking
Our website uses cookies and similar tracking technologies to improve user experience and gather information on website usage. You may manage cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we will indicate the update date at the top of the policy.
10. Contact Us
For questions, requests, or further information regarding this Privacy Policy, please contact us
